Who is the creator of Visor?

Visor is designed, created, and owned by Immersed Inc. (immersed.com). Immersed has experienced "tech giant" partners (Qualcomm, Intel, etc.) who are also providing guidance and intellectual property to make this device possible.

What do I get with a Visor Plus Membership?

Membership benefits: 
• You get Visor for a dramatically reduced price
• All Immersed Pro features (& early access to beta features)
• Standard Warranty (while membership is active)
• Curator Professional AI Assistant (Beta)
   Private, Local, Secure
   Initial beta focused on calendar, emails, tasks, messages, and meeting notes (all opt-in/out settings configurable for added privacy)
• Customizable 3D work spaces
• Discounts on Visor accessories
• Free extended 3hr Battery
• VIP Co-working Spaces
   Carefully crafted co-working spaces that facilitate global networking within your industry or job function
• Priority support
• Priority trade-in program
   When Visor 2 is announced in the coming years, undamaged Visor 1 devices can be traded in for a discounted price. This helps with customers’ concern that custom IPD Visors are more difficult to resell independently.

What happens to Visors after they pay their first membership term in full, if they decide not to renew?

They will maintain the same feature set that was included with their original device (5+ screens, ultrawide resolutions, offline mode, public co-working in the Immersed app)

Will device-only customers receive any less software update support than Visor Plus customers?

All devices run the Immersed software. They will all receive the same updates.

How does Visor compare with other AR/VR devices?

It doesn't. Visor is not a typical AR/VR headset that is generalized for gaming, training, or entertainment. Visor is focused on a complementary market segment (professionals) and is specifically optimized for work. In order to expedite speed to market, the Visor won't have an App Store for developers, but may open up an SDK for individual sideloaded applications at a later date. Visor will not be locked down to prevent SteamVR integrations either.

When is the expected shipping date for the Visor?

Immersed is planning to provide exclusive demos to select product reviewers in Q2 2024, targeting initial deliveries to Founder’s Edition Visor customers in mid-2024. All Visor orders will be shipped in the order they were received, so the earlier a customer places their order, the earlier they are in the priority queue.

When will I be charged sales tax/VAT and shipping costs?

Applicable sales tax/VAT and shipping costs will be charged after your face-scans are collected and your order goes into production. We'll send a follow-up email to get your shipping information as we are near your delivery window.

What's the procedure for inquiring about bulk sales?

Please reach out to sales@visor.com for bulk pre-orders and enterprise sales.

Why use this over AR glasses that mirror screens?

1) Visor has TWICE the field of view of AR glasses so you can see multiple screens simultaneously.
2) Visor offers both AR and VR experiences so you can also enter full immersion to remove distractions when needed.
3) Visor runs Immersed, the most used AR/VR work application on the planet.
3) Visor tracks with 6 degrees of freedom to prevent nausea.

How does passthrough compare on Visor vs other headsets? What kind of passthrough is it?

It will use cameras with 4x the resolution of previously popular VR headsets, featuring two stereo RGB cameras.

Once I open my laptop, how long until virtual screens boot up in Visor?

Seconds. Not minutes.

Does Visor come with a backstrap?

Yes. We anticipate people using the backstrap more often than the stems for better comfort.

Does Visor have HD color passthrough?

Yes, and higher resolution than what’s available on the market.

Is a subscription required to use Visor? How is the Visor so inexpensive?

No, it is not required if you purchase a standalone Visor. Immersed makes revenue from its Marketplace (ie., new environments) and Enterprise contracts, resulting in extra savings for consumers. However, there will be a membership available (called "Visor Plus") that will offer additional benefits to customers.

Is the Visor wireless?

Yes, every Visor is both wired and wireless. Wired offers greater performance while wireless lets you be tetherless when needed. When wired in and needing to temporarily untether, just unplug the transition battery, and it will automatically switch over to wireless mode. An extended battery is also available for purchase.

Can I use Visor if I have corrective lenses?

Before production, we'll invite you to order magnetic lens inserts for your prescription. To achieve a sleek fit, glasses cannot fit under Visor.

Does Visor have IPD adjustments so I can share it with others?

Unfortunately, no. We've created Visor to be a personal device, similar to work laptops. But if others have a similar IPD, they can try it. During the face scan process, we will use your IPD (ranging 55mm-72mm) to send you the right size for you.

Does Visor have built-in speakers? How does spatial audio work?

No. Most of our users on other headsets use their laptop's native audio with their preferred earbuds/headphones. So, we decided not to have built-in speakers to save on cost, weight, and size.

Does Visor require a laptop to operate?

No. Visor is a standalone device that runs the Qualcomm XR2+ Gen 2 chipset. It natively runs the Immersed application that can connect to your laptop (Mac/PC/Linux) or be a standalone browser.

With the focus on Visor, will Immersed drop support for other headsets?

Absolutely not. Immersed will continue to be supported on other headsets and expand to newly released headsets also (ie., Apple Vision Pro).

Is Visor just 3DoF?

No. Visor has 6DoF tracking.

What is Visor's refund policy?

Before production: If you would like to cancel your Visor pre-order, you may receive a full refund, but the payment processor fee that incurred during the transaction will be deducted from the refunded amount.

After production: If you are unhappy or unsatisfied with your Visor device or the Visor Plus membership services, you may cancel your membership and return your undamaged Visor device (at your own cost) for any reason within thirty (30) days of receipt of your Visor device for a full refund of the initial membership fee (which will be refunded via your original payment method), less return shipping costs and a 20% restocking fee.

What's the referral/affiliate program?

Every Visor purchase enables a unique referral code which can be used to accrue discounts which will be applied once your Visor is produced.
There is also a Visor affiliate program available for select individuals and media channels that have high volume traffic. You can apply here: Affiliates.

Learn more
Back to Visor Home